Frequently Asked Questions

Everything you need to know about your new favorite sparkles.

What materials are used in En Route jewelry?

We use a variety of high-quality materials including 14k gold plating over brass, sterling silver, and ethically sourced gemstones to ensure your pieces are both beautiful and durable.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the domestic region. International shipping times vary by destination, usually ranging from 10-15 business days.

Does the jewelry tarnish over time?

Our pieces are designed for longevity; however, like all plated jewelry, they can tarnish if exposed to harsh chemicals or moisture. We recommend following our care guide to keep your jewelry shining.

What is your return and exchange policy?

We offer a 30-day return window for most items in their original, unworn condition. Please note that earrings are final sale for hygiene reasons.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and any applicable customs fees will be calculated at checkout based on your location.